In business for nine years The Heller Group started as an Outbound business-to-business outsourced sales organization. Now, The Heller Group continues this service to corporate clients but also delivers Inbound Sales, Inbound Customer Care, Help Desk, Surveys, Data Management and Collections/Receivables services to the B2B and B2C markets.

The Heller Group provides services at two locations, one at a Houston headquarters site and one in Norman, Oklahoma, next door to The University of Oklahoma. The Houston site accommodates 98 work stations providing bilingual English/Spanish and English/Mandarin capabilities, while the Norman contact center has Inbound and Outbound services in English and Spanish, with capacity to expand from 170 to 220 seats at short notice.

Energy, Telecom, Retail, Software, Healthcare, Travel/Hospitality, Insurance and Financial Services

Inbound Sales, Inbound Customer Care, Outbound Sales, Lead Generation, Appointment Setting, Database Verifications, Win-back, Customer Retention, Surveys & Polling, Collections, Order Entry, Collections, Back Office Support, Provisioning and Lead Management.

The Heller Group uses the industry’s most dynamic and robust technologies for call handling, predictive, preview and manual dialing, technology security, redundancy, business continuity and data management to comply with a variety of industry and government regulations that protect consumer and business data and privacy.

Reporting systems at The Heller Group allow customization to produce multiple general or micro-detailed reports daily, weekly or at other client-determined frequency so that clients get the information they need at the time key information is needed.

The Heller Group requires all managers and coaches and managers to monitor and provide feedback to our agents daily. We also have executive and client calibration sessions on a weekly basis to ensure compliance and performance consistency. The Heller Group also welcomes client requests to monitor calls unassisted or partner-attended via remote access.

The Heller Group, Inc., is a privately held S-Corp with solid financial performance with plans to continue to grow and diversify our portfolio through both organic growth as well as strategic acquisitions.

Yes.

Our founders came to the outsourcing sector from a very different field: psychology private practice emphasizing family and marriage. The Heller Group principal also spent many years in Telecom and Energy companies’ corporate management teams. The net differentiator about The Heller Group is an unusually high people retention rate coupled with a high-performing sales and service record. That HR success comes from understanding people and treating them considerately in the workplace. In addition to nurturing a family environment among employees, The Heller Group teams know how to sell effectively in a day when outbound telesales is a lost art, while serving clients with effective data management, lead generation and inbound customer care services at Texas and Oklahoma locations. These unique strengths contribute to growth in client engagements and client endorsements.

Another key about The Heller Group: Few contact center outsourcing firms are privileged to be based in the most thriving business hub in the world, Houston, and in a state that leads the nation in economic opportunities. Those Heller Group pluses (place, people, profits) in Houston are complemented by the alternate contact center in Norman, Oklahoma, where an available workforce pool of thousands of American and international students and their families work, worship, and study in the surroundings of The University of Oklahoma. These unique attributes have attracted new people and ideas to The Heller Group and its valued clients. Such an eye to present sales and service effectiveness and future providing growth for employees and clients has led The Heller Group to be counted among the fastest growing companies in the recent Inc. 5000 listing of privately held U.S. corporations.